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Showing posts with label DWSD. Show all posts
Showing posts with label DWSD. Show all posts

Friday, April 21, 2017

Position Statement On Flint MI Keeping Detroit Water And Sewer Service

By Richard Clement - Legislative Aide

Council President Pro Tem supports the decision of the Executive Leadership of Flint Michigan to continue to receive water from the Detroit Water and Sewage Department. The Karegnondi (KWA)  water project is an example of the result of using construction and financial resources for purposes other than improving the quality of life. The existing water lines from Detroit could have been extended to where the Karegnondi water line is now at a substantially cheaper price.  An examination of the KWA Pipeline Map, a simple one mile extension of the current DWSD water line along Wheeler Road was much shorter  to build.  
The damage to City Of Detroit retirees behind this action of the State Appointed Emergency Managers can be reversed through methods of, but not limited to:
  1. Pension Fund Managers file claims for damages in State and Federal Courts 
  2. Pension Fund Managers file criminal charges
  3. DWSD constructs a connection to existing KWA line and assumes ownership dissolving the KWA
  4. Other actions that can be taken to offset damages to City Retirees in a court of law or legislatively to remove state taxes from pensions and adjusted health care co-pays.


By using correct actuarial data, the figures used to create the bankruptcy will be recalculated from the point of the discrepancy. With this move our city will be officially free of State Financial Review Board oversight on December 31, 2017 at 11:59pm.  During this transition the City will be able to pursue complete control of finances and, do something about rising health care costs. Co-pays for retirees and current employees will be reduced.  Therefore I am asking you to support my fellow colleagues on Council in our efforts to right the wrong to City Employees and Retirees


Monday, August 11, 2014

Detroit Water & Sewerage 10 Point Plan

Detroit Mayor Mike Duggan and Detroit Water & Sewerage Director Sue F. McCormick, along with a team of community partners today announced a 10-point plan that would allow DWSD to collect on overdue water bills while making it easier for customers to make payments, enter into payment arrangements and access financial assistance.

1. Waive turn on fees and late payment penalties
During the moratorium, which ends August 25th, the DWSD will waive turn-on fees for customers whose water has been shut of, as well as payment penalties.
2. Cut red tape
To simplify getting into a payment plan, customer only need to present a valid state ID. Once payment is made, service will be restored within 48 hours.
3. Extend hours at DWSD Customer Care Center
The DWSD has expanded hours at all of its CUstomer Care Centers, from 8a-6p Monday-Friday and 8a-3p on weekends to make sure customer service agents area available at all times. The DWSD has also added staff to reduce wait times.
4. Increase staffing at call centers and extend hours
DWSD has also expanded hours at its Call Center to 8a-7p daily and 8a-3p on weekends. Starting August 18th, the Call center will have 50 percent more staff and new phone technology to better serve customers.
5. Cobo Water Fair August 23rd
A Water Affordability Fair will be held at Cobo Center on Saturday, August 23rd. to give customers one last opportunity to connect with all of the DWSD and community resources available to them before the moratorium ends August 25th.
6. Improve notification for customers in danger of shut off
The DWSD is expanding its efforts to communicate with customers who are late on their payments or may be facing shut-off. Bills will more clearly explain their status and assistance information will be included with the bill. Workers also will hand-deliver notices to all homes in shut-off status one week before their scheduled shut-off to give them time to enter into a payment plan.
7. Implement an affordable payment plan
Any resident with a delinquent account can enter into a 24-month “10/30/50” payment plan by coming to their local DWSD Customer Care Center, showing a valid state ID and paying down only 10 percent of their past-due balance. (The previous down payment requirement was 30 percent of the past-due balance.) If a customer misses a payment, they can reapply for the program by putting down 30 percent of their past-due balance. A second missed payment will require a 50 percent down payment of their past-due amount. Any customer who misses a third payment will no longer be eligible for the payment plan.
8. Provide financial assistance for low income Detroit customers
Starting August 11th DWSD Customer Care Centers will begin processing applications for the Detroit Water Fund. By paying down only 10 percent of their past-due balance, eligible city residents will receive up to 25 percent assistance with their bill from the new Detroit Water Fund. DWSD has partnered with the United Way for Southeastern Michigan, which will prequalify residents. To be eligible for Detroit Water Fund assistance, customers must be Detroit residents who:
• Have an outstanding balance between $300 and $1000; AND
• Maintain Average Water Usage for their household size; AND
• Are either enrolled in DTE’s Low Income Self-Sufficiency Plan (LSP); OR,
• Have income at or below 150 percent of the federal poverty level (for example, a family of 4 must have an annual income below $35,775).
9. Build neighborhood partnerships
DWSD customers are not alone. We’ve established a support network to assist individuals who may not qualify for some of the DWSD assistance programs. Our partners include United Way 211, THAW, WAVE and Wayne Metro.
10. Provide a clear way to give
Many people have offered to help Detroiters who are struggling to pay their water bills. There are several ways to donate to the Detroit Water Fund: online, by text message, by check or by phone. Details are available at www.DetroitWaterFund.org.